Most consumers don’t take action because they think filing a case will take years.
But today, filing a consumer complaint is easy, online and fast.
Follow these steps:
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Collect evidence (invoice, messages, emails, warranty card, photos)
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First send a written complaint to the company for resolution
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If ignored → file complaint on National Consumer Helpline or e-Daakhil portal
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Attach documents and select compensation amount
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Attend hearings online or at the consumer commission
Consumer commissions are divided based on claim amount:
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District Commission → up to ₹50 lakh
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State Commission → ₹50 lakh to ₹2 crore
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National Commission → above ₹2 crore
Once a legal notice goes out from consumer court, companies suddenly become polite and cooperative — because they don’t want legal penalties and reputation damage.
Justice has become digital — use it.